Square Enix apologizes for Final Fantasy XIV: A Realm Reborn login issues
After nearly a week after FFXIV: ARR’s launch, FINAL the game’s Producer and Director, Naoki Yoshida has apologized for the numerous login issues that have plagued the game.
Since Final Fantasy XIV: A Realm Reborn launched on September 27th there has being numerous connection issues game. These issues include disconnections when inside an instance or changing zones and most importantly of all login difficulties due to multiple sever going down. Login issues are nearly an hourly occurrence with the Final Fantasy XIV’s server status reporting at least three login difficulties yesterday (September 1st).
Now, what is Square Enix doing to fix the login and server issues, well according to a post by Naoki Yoshida, which also contains an apology, Square Enix will be adding new worlds, adjusting the duty finder sever etc. As a full apology, Square Enix will be extending the free trial period for games. This means that all player accounts will be given an additional seven days to their free trials.
Below is what the Final Fantasy XIV: A Realm Reborn Producer and Director, Naoki Yoshida said in his login issue update/apology. If you don’t want to read it in full below, you can read it over at the official Final Fantasy XIV forums.
Login Issue Update
I know many of you are still affected by the World login and character creation restrictions, so I would like to give you all a brief update on the progress of the measures we are taking to alleviate this situation.
Current Server Status
To ensure as many players as possible can log in and create characters on existing servers, our development and operations teams are monitoring server load and population around the clock, placing and removing restrictions with even the slightest fluctuation in numbers in order to maintain near-full capacity on each World. We are still experiencing maximum concurrent connection numbers of over 230,000 users. This number, however, has taxed some of our instance servers, and is causing unexpected down time here, as well.
Scheduled Maintenance for Wednesday, September 4 (Japan Time)
The addition of new Worlds, as well as the adjustments to the duty finder servers, will be complete as of tomorrow. We will then enter our final internal testing phase of these features in preparation. If the results from these tests are favorable, we will conduct an extended all-World maintenance on Wednesday (Japan time). Once the new Worlds are implemented and the duty finder server load has been redistributed over smaller World server groups, we believe that many of the login issues that players are currently experiencing will clear.
When Worlds do finally reopen after the maintenance, we expect a rush of players trying to log back in. To prevent any further login issues, we will be using the utmost caution when restarting each World. Please understand that there may be some congestion at this time.
The development and operations teams are currently dedicating their full resources to alleviating the issues at hand and providing all of our players with a stable environment in which to experience the realm of Eorzea.
Free Trial Extension
To apologize to our loyal fans who may not have been able to login or create characters during early access and the days immediately following launch, the development and operations teams are currently considering providing all player accounts with an additional seven days to their free trials. This includes non-legacy players from 1.0, who will be given new seven-day free trials. Trial extensions will be awarded after the aforementioned server maintenance on Wednesday. Details on the trial extension, including the extension period, will be released in a separate post as soon as they have been solidified.
We thank our fans again for the overwhelming support you have shown us over the past week. The response to FINAL FANTASY XIV: A Realm Reborn has well exceeded our expectations, and unfortunately resulted in our inability to provide the service which we originally intended. We humbly ask for your continued patience as we work to alleviate the issues as we truly appreciate all of our fans. We are very sorry for the frustration that has resulted from these problems.
FINAL FANTASY XIV: A Realm Reborn Producer & Director Naoki Yoshida
I would also like to state that I am in the process of reviewing Final Fantasy XIV: A Realm Reborn. If you remove all the technical issues, Final Fantasy XIV: A Realm Reborn is an enjoyable MMO.
To learn more about Final Fantasy XIV: A Realm Reborn, visit http://www.finalfantasyxiv.com/.
Author: Aaron Meehan
Hi, I’m the creator of SG Gaming Info. When I’m not working on my writing or creating content for this site’s YouTube channel, I like to relax and enjoy character driven story games.